Terms and Conditions Apply.

Last Updated: January 14, 2022

Welcome to Zip Logistics LLC (“Zip Logistics,” “we,” or “our”), a freight forwarding company headquartered in Medley, Florida. By using our services, you agree to these Terms; please read them carefully before using any of our offerings.

1. Acceptance of Terms

By engaging Zip Logistics for freight forwarding services, you (“Client”) agree to be bound by these Terms which outline how we provide those services. We reserve the right to update or modify these Terms at any time without prior notification; your continued use of our services following any such modifications constitutes your acceptance of them.

2. Zip Logistics Offers Freight Forwarding Services

Zip Logistics offers freight forwarding solutions, such as transportation, logistics, customs clearance and related support, to the Client upon compliance with these Terms.

3. Client Obligations

The Client is accountable for providing accurate and complete information regarding the goods to be shipped, such as descriptions, quantities, weights, measurements and any special handling requirements.

a) The Client must secure all necessary permits, licenses and documentation to transport their goods. Zip Logistics will not be held liable for any losses, delays or penalties caused by a client’s inability to acquire necessary documentation.

b) The Client is accountable for ensuring that the goods being shipped comply with all applicable laws and regulations in the countries of origin, transit, and destination.

4. Fees and Payment

a) The Client shall pay Zip Logistics the agreed-upon fees for freight forwarding services as stipulated in their service agreement or quote provided by Zip Logistics.

b) Invoices will be issued according to an agreed-upon schedule and due upon receipt. Late payments may incur interest charges as well as suspension or termination of services.

5. Insurance

Zip Logistics may offer cargo insurance as an additional service to their Clients. It is the Client’s responsibility to make sure their goods are adequately insured against loss or damage during transit if cargo insurance is declined.

b) Upon request, the Client must supply Zip Logistics with a certificate of insurance that lists Zip Logistics as an additional insured party.

6. Limitation of Liability

Zip Logistics’ liability for loss or damage to Client’s goods shall be limited to either their actual cost, or to any specific liability limits stated in the service agreement or quote, whichever is lower. Zip Logistics shall not be held liable for any indirect, consequential, or incidental damages.

7. Force Majeure

Zip Logistics shall not be held liable for any delays, losses, or damages caused by events beyond our control, such as acts of God, war, terrorism, civil unrest, labor disputes or governmental actions.

8. Governing Law

These Terms and the relationship between Zip Logistics and the Client shall be governed by the laws of Florida, without regard to its conflict of law provisions.

9. Indemnification

The Client agrees to indemnify, defend and hold harmless Zip Logistics and its affiliates as well as their officers, directors, employees and agents from and against any and all claims, liabilities, damages losses or expenses (including reasonable attorneys’ fees and costs) arising out of or connected with the Client’s breach of these Terms or any applicable laws, regulations or requirements.

10. Claims

a) The Client must notify Zip Logistics immediately of any loss, damage, or delay to the goods within the time limits specified in their service agreement or quote. Failure to give timely notice could result in denial of your claim.

b) Zip Logistics reserves the right to inspect goods and any related documentation in order to assess the validity of a claim. The Client agrees to cooperate fully with any such investigation.

c) If the claim is found valid, Zip Logistics’ liability shall be limited as provided in Section 6 of these Terms.

11. Dispute Resolution

Any disputes arising out of or in connection with these Terms or the services provided by Zip Logistics should first be attempted to be settled through good faith negotiations between the parties. If negotiation fails, either party can submit it for mediation under the rules of a mutually agreed-upon mediation service. If mediation proves unsuccessful, both parties agree to submit their dispute to binding arbitration under the rules of either American Arbitration Association or another mutually agreed arbitration provider.

12. Severability

Should any provision of these Terms be found invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

13. Confidentiality

Both parties undertake to keep all information, including but not limited to rates, quotes, service agreements and other proprietary data confidential and not disclose it to any third party without the other’s prior written consent unless required by law or in performing services as outlined in these Terms.

14. Non-Exclusivity

Zip Logistics and the Client have a non-exclusive relationship, and both parties retain the right to engage other freight forwarding or warehousing service providers if desired. Nonetheless, during the term of any service agreement, clients agree to utilize Zip Logistics’ services in good faith and in accordance with these Terms.

15. No Agency

These Terms do not create any agency, partnership, joint venture or employment relationship between Zip Logistics and the Client. Neither party has any authority to act on behalf of or bind the other in any manner whatsoever.

16. Assignment

The Client may not assign or transfer any rights, obligations, or interests under these Terms or any service agreement without Zip Logistics’ prior written consent. Zip Logistics reserves the right to assign or transfer its obligations under these Terms in whole or part without obtaining consent from the Client.

17. Notices

All notices, requests and other communications under these Terms must be in writing and delivered personally or sent via email (return receipt requested) to the addresses specified in the service agreement or quote or such other address as either party may specify in writing.

18. Survival

Sections 6 (Limitation of Liability), 9 (Indemnification), and 11 (Dispute Resolution) and any other provisions which by their nature should survive termination or expiration of these Terms or any service agreement shall remain in full force and effect.